Specialized talent

    Customer service representatives your clients actually enjoy dealing with

    A remote customer service representative answers your clients by email, chat and phone, resolves recurring issues and keeps every request documented. Conexo recruits English-fluent professionals trained on your products and tone, then manages HR, payroll and performance follow-up.

    Explore the role
    $11–$19 CAD/hTypical hourly range
    3–4 weeksFirst profiles
    12 monthsReplacement guarantee

    What does a remote customer service representative do?

    The role protects your client experience during the hours when requests actually arrive, not only when someone internal has time.

    • Answer client requests by email, chat and phone
    • Resolve recurring issues and escalate the rest with clear context
    • Keep tickets, notes and client records up to date
    • Report recurring problems so your team can fix the root cause

    Why recruit customer service with Conexo?

    • Spoken and written English assessed before you ever meet a candidate
    • Practical scenarios based on your real client situations
    • A dedicated representative working your hours, not a shared call centre
    • Payroll, HR and performance follow-up handled by Conexo

    Is this model right for you?

    A strong fit if:

    • Client requests are answered late or inconsistently
    • Your team handles support on top of their real job
    • You have documented answers and processes to hand over

    Not the right fit if: You need highly regulated advice that must be given by a licensed professional; Support requires physical presence with the client.

    From slow, scattered replies to a reliable client experience

    • Requests get answered within a predictable window
    • Your specialists stop being interrupted by support tickets
    • Recurring issues become visible and fixable
    • Clients deal with a consistent, familiar voice

    How we find your customer service representative

    • 1. Define channels, volumes, tone, tools and working hours
    • 2. Source and interview candidates with relevant support experience
    • 3. Test spoken and written communication with real scenarios
    • 4. Present the strongest profiles in waves of three
    • 5. Support onboarding, objectives and ongoing performance

    Investment, value and cost of waiting

    Support profiles generally fall between $11 and $19 CAD per hour. Your exact rate and tailored one-time recruitment fee are confirmed before a refundable deposit. Slow answers cost renewals and referrals long before they show up in a report. Billing is monthly with no hidden fees.

    What clients say

    “Conexo gave us access to senior talent we couldn't afford locally. Onboarding was so smooth we forgot they weren't in our Montreal office.”
    Sarah Dion, COO — Growth-stage company, Montreal

    Specialized talent, embedded in your team

    This service is part of Conexo's global staffing model.

    Global & Remote Staffing

    Explore end-to-end recruiting, employment and support for your remote talent.

    See the service →

    Frequently asked questions

    Which channels can the representative cover?

    Email, live chat, phone and your ticketing tool, depending on the scope you define.

    How do you validate English fluency?

    Every candidate is evaluated on spoken and written English through interviews and practical client scenarios before being presented.

    Can they work our support hours?

    Yes. Our talents work on your business hours, including evenings on their side when needed.

    How quickly will we see profiles?

    The first qualified profiles are generally presented within 3–4 weeks after the mandate launches.

    What does it cost?

    The typical range is $11–$19 CAD per hour. We confirm the exact rate and tailored recruitment fee before any refundable deposit.

    What if the hire is not the right fit?

    Conexo includes a 12-month replacement guarantee and manages the renewed search at no additional replacement cost.

    Ready to add the right specialist to your team?

    Tell us what needs to get done. We will map the role, required skills, budget and search timeline with you.

    • Response within 24 hours
    • Refundable deposit
    • Canadian team, 100% confidential